New Patient Welcome
Welcome to UBCP Primary Pediatrics. We are pleased to care for your child, and the pediatricians in our group are dedicated to providing the highest quality pediatric care based on the latest research in the medical field.
UBCP Primary Pediatrics is part of UCSF Benioff Children’s Physicians, a clinically integrated health network linked to UCSF Children’s Benioff Hospital Oakland and UCSF Benioff Children’s Hospital San Francisco, two world-renowned medical systems that provide patients with integrated, exceptional health care.
Office Hours
Monday through Friday: 8:00 am to 5:00 pm Our office is open through the lunch hour.
Pediatric Phone Advice
After Hours Advice - 5:00 pm-7:00 am
Call our office directly outside of regular business hours and press Option 1 to connect to our After Hours Service. They will triage your call and if needed, offer you an appointment at the UBCP After Hours Clinic.
Appointment Scheduling
An appointment is required for all visits. You can call our offices to schedule an appointment.
We ask that you come 15 minutes before your appoint time.
Oakland (510) 433-1040
Alameda (510) 523-3123
Castro Valley (510) 881-4210
Late Arrivals and No-show/Missed Appointments
We understand unplanned situations arise and may make you late for an appointment. If you are more than 15 minutes late for your appointment, we may need to reschedule the visit. If your child is extremely ill, a physician will make a quick assessment to make sure it is medically safe to reschedule for a later time.
One parent or legal guardian must accompany every child (even adolescents) for the first visit in order for the physician to obtain an accurate medical history and to obtain signatures of consent for treatment. Parents must also sign and complete the new patient registration form as well as a Release of Medical Records to have medical records transferred from your child’s previous doctor. On subsequent visits, another relative can accompany the child only if a parent or legal guardian writes and signs a note giving permission for relatives to consent to treatments and vaccines on the parent’s behalf. This relative must be specifically identified in the letter. We have a generic form for parents to complete if needed.
Canceling an appointment
We require 8 business hours advance notice if you must cancel an appointment or you will be charged at least a $35 fee for the time we could have given to some other child.
Insurance
Please have your card with you at the time of your visit. If we file your claim, you are responsible for the co-pay at the time of visit, along with any deductibles and co-insurance that are due. If we are not a provider for your insurance, if you are not insured or there are issues with your insurance company that we cannot resolve, you may be responsible for the entire charge at the time of service.