FAQ's
Your Child’s Appointment
We request that you make an appointment for all visits.
Please call us as early as possible in the day, particularly if you desire a same day appointment. We will do our best to accommodate your schedule and do triage and prioritize sick children who are established patients for same day appointments. For routine visits, please try to call us at least one month in advance of the date that you would like to have the appointment, particularly if you would like to have the doctor of your choice see your child.
Routine and urgent care appointments will be scheduled Monday through Friday during our regular business hours.
If you are a new patient, please have your insurance card easily accessible when you call to make your appointment. We will need to verify your insurance prior to your appointment, and therefore, we are unable to accommodate same day sick appointments for new patients.
Each time you come for a visit, we recommend that you arrive 15 minutes before the appointment and that you bring:
- Your child’s immunization card
- Your insurance card
- Your co-payment
Appointments for Same-day Care
Call to make an appointment for same-day care.
Oakland (510) 433-1040
Alameda (510) 523-3123
Castro Valley (510) 881-4210
We will attempt to schedule the appointment with your child’s primary care provider (PCP), but on occasion, your child may be seen by another doctor in our office.
Copies of Medical Records or Imaging Studies
For the transfer of medical records to/from our office, please complete a signed release of medical records and deliver/fax it to our office. We do our best to process this request within 14 business days. We generally do not charge for this service if we mail these records directly to the requesting clinic or community agency.
We can complete most forms. In order for us to complete your forms, your child must have had a physical examination within the past 12 months. If your child is overdue, an appointment may be scheduled.
Please bring any forms that you need to be filled out with you to your scheduled appointment.
At each annual physical exam, we will provide you with a generic form that will be free of charge which you can use for proof of physical exam. Please make a copy of this form for future use. Alternatively, we can complete your specific forms at the time of the physical without charge. If you require us to complete a physical exam form at a different time than your physical, we will charge a fee.
We will provide you with an immunization card at your first newborn visit free of charge if you did not receive one at the hospital. We can also provide you with a record that is printed on paper (rather than a card) based on the information we have in our computerized registry.
Medication Refills
Please contact your pharmacy. The pharmacist will send a request to your child’s doctor to approve the refill. Please allow 3 business days for a routine refill request. If you are out of medication, please let the pharmacist know so that they can expedite the request.
How To Confirm Your Child’s Appointment is Covered by Your Insurance
The best source for this information your insurance provider. Their customer service number is on the back of your insurance card. Since there are hundreds of health care plans available to patients, we may not be familiar with the terms of each patient’s plan.
Billing Questions
Call our Billing Office if you have questions.
Billing: (844) 399-8227